Membership

Chief Disruptor LIVE March 2024

08:30-09:20

Registration Opens, Breakfast & Networking

09:25-09:30

09:30-10:05

  • How to ensure you achieve your business transformation strategy, vision and goals; the importance of purpose, creating a manifesto for transformation, prioritisation and maintaining momentum
  • How to orchestrate visionary change that empowers employees and overcomes resistance to change from all stakeholders
  • How to reinvent your operating model to optimise transformation success

10:05-10:25

10:25 - 11:00

  • Exploring the latest strategic thinking on the impact of organisational structure, agile, design and platform thinking
  • Aligning new and existing processes and ways of working with business transformation objectives and business values
  • How to measure success? Importance of data strategy, data-driven metrics and establishing a data-driven culture

11:00-11:15

  • Why future-proofing in the current operating environment needs a holistic strategy encapsulating people, processes and technology
  • Future gazing and envisioning the long term; what are the risks and opportunities that leaders should have on their horizon?
  • Anticipating and preparing for a variety of future scenarios; predictive analytics and forecasts; making decisions rooted in insight

11:20-11:55

Coffee & Networking
Leading your data and customer experience transformation strategy

12:00-12:20

  • What can or should you measure and optimise using your website, social media, or other digital channels such as WhatsApp and contact centre interactions. 
  • What are the additional challenges when seeking to measure real-time interactions? How can you overcome these challenges?
  • Making data-informed decisions at scale; examples of business outcomes that are possible such as preventing or minimising customer churn and improving online reviews.

12:20-1:00

  • Exploring the role of predictive analytics for customer journey mapping
  • How do customer analytics enable real-time feedback analysis and sentiment analysis
  • Optimising omnichannel strategy consistency through analytics

12:00-12:20

  • Which disruptive technologies should be in your tool kit and why?
  • How should you go about building the business case for such investments?
  • The importance of alignment with vision and business strategy for success
  • How do you ensure adoption and engagement levels across the wider business?

12:20-1:00

  • Exploring the latest developments in cloud and edge computing that are enabling innovation at scale
  • What does a cloud transformation strategy and roadmap look like?
  • Exploring the developments and deployments with cloud and AI

14:00-14:20

  • Understanding what opportunities ESG can bring to your business 
  • Sustainable business transformation; exploring the art of the possible 
  • How can you turn ESG risks into commercial opportunities for the business?

14:00-14:20

  • How generative AI is rapidly disrupting organisations’ economic models, strategies, cultures, and organisational structures
  • Understanding how to develop a strategic mindset for AI adoption in alignment with organisational goals, including evaluating the potential risks and pitfalls of AI, and ethical challenges
  • Understand the skills needed to manage and lead teams in an AI-driven environment, fostering a culture of continuous learning and adaptability
Aligning skills and talent to ensure success

15:55-16:15

  • What are the latest Future of Work trends for 2024? For example hybrid and flexible working, non traditional talent, AI impact, and gig workers. 
  • Mapping the skills your organisation needs for competitive advantage now and in the future 
  • Where should you go to find talent? Inside (mapping internal mobility) or outside the organisation? Exploring non-traditional routes to identify potential hires

16:15-16:55

  • How to map your business capabilities against your transformation objectives for success
  • Aligning talent investments with core capabilities and assigning appropriate metrics to measure performance
  • Practical tips on how to expand and diversify your talent pipeline
Aligning culture & behaviours to ensure success

15:55-16:15

  • Exploring the measurable impact of culture and understanding what leaders can do to enable and inspire it
  • Navigating the complexities of change with empathy and emotional intelligence
  • Managing ‘change fatigue’ and building trust

16:15-16:55

  • What are some of the values that underpin successful business transformation; innovation, agility, openness and execution. What can leaders do to encourage these?
  • What is a disruptive frame of mind and how important is this to culture?
  • Overcoming silo mentality and resistance to change