The spread of automation across organisations, and the deepening of machine capabilities is having a transformative impact on how organisations work, automating not only processes but also customer experiences. This change will potentially touch everyone in the organisation, and the average office working day will change profoundly, with many administrative tasks, such as responding to enquiries, requests and issues, becoming automated. This transformative potential is highlighted in the results of the 2023 Disruptive Trends survey, which identified automation as the technology predicted to have the second highest disruptive impact on business models in 2023.
Crucially, automation enables businesses to better measure the effectiveness of their processes and with this data, reduce pain points, drive change and improve business performance. Automation frees employees to focus on more problem solving or creative tasks that are not only more rewarding, but also more likely to drive value for the business. Automated workflows help to break down silos, encourage collaboration and drive innovation. Automation can also improve security and compliance, making it easier to identify vulnerabilities and roll out fixes, empowering businesses to be proactive, addressing security vulnerabilities before breaches occur. In fact, automation was rated the most important technology for helping combat external market challenges in the 2023 Disruptive Trends survey.
When considering an automation project, the starting point will be understanding your business goals. And key to deciding what, when, and how to automate, will be developing an understanding of the expected ROI of your automation initiative. Join us to brainstorm, develop and refine your automation roadmap to ensure you achieve your business objectives.
AGENDA
08:45 Welcome and Introductions
08:50 Member Case-Study Presentation
Mark McKee, Microsoft 365 Lead Solutions Architect, NHS Wales
09:05 Virtual Roundtable Discussion
- What are the most effective use cases for automation across a variety of industry sectors and settings?
- What needs to be in your automation road map to ensure successful outcomes?
- What are the common challenges that can threaten to derail an automation roadmap?
10:00 Close
Moderator:
Caroline Boyd
Head of Research and Strategic Development, Chief Disruptor
Speaker:
Mark McKee
Microsoft 365 Lead Solutions Architect, NHS Wales
Mark McKee is the Microsoft 365 Lead Solutions Architect at the NHS Wales M365 Centre of Excellence, with over 20 years of experience in the private (mostly financial), education, and public sectors, helping people and businesses achieve better outcomes through productivity and collaboration, understanding how to process data, and automating processes. Specialising in Microsoft 365, Mark uses that experience to help businesses provide the aforementioned objectives, increase efficiency, productivity and profit.
Before joining NHS Wales, Mark gained many years of experience designing, implementing and managing multiple cloud services at a large Russel Group University. During that time, Mark held leading roles in cloud migrations and implementation programmes, specifically Microsoft 365 deployment and management. Mark has a strong technical and development background, and is also skilled in strategy, business change, service management, and employee wellbeing.
When not at work, Mark enjoys video games, learning new technology & skills, and reading a good book
